Shipping/Returns

Shipping

Your order is important to us. After receiving your payment, We know you’ll be keen to receive your product (and we’ll be keen for you to see it!), so we will send you a tracking number once it has been processed and shipped.

We provide a variety of shipping options to all countries globally, with a range of prices to reflect different requirements.

Below is a list of our shipping guidelines:

UK & European Shipping -

Economy (DHL Fully Tracked, 1-3 days) - FREE

Express (DHL Express Fully Tracked, 24-36 Hours) - £14.99GBP

North America Shipping 

Economy (DHL International Fully Tracked, 1-3 days) - FREE

Express (DHL Express International Fully Tracked, 24-36 Hours) - £19.99GBP

Rest of World Shipping -

Economy (DHL International Fully Tracked, 3-10 days) - FREE

Express (DHL Express International Fully Tracked, 24-72 Hours) - £24.99GBP

Returns

We want you and thousands of our other customers around the world to be thrilled with your new product! So, in the unlikely event you’re not 100% satisfied for any reason, simply return it in good condition within 30 days for a speedy refund... or for your choice of replacement piece. Refunds are typically issued within 48 hours of receipt of returned orders. It couldn’t be easier!

Import Fees/Duties

Shipping to some countries may include import fees/ duties and taxes upon delivery. These fees will depend on the country you are ordering from and how large or heavy the piece is. Unfortunately, this procedure is out of our hands and is standard practice for any online purchase. For those products that are subject to import fees, please note  that these are the customer’s responsibility and are not covered by LumenX. 

If you need any help or you have any more questions, please email our helpful team at info@mylumenx.com

Thank you!