We Have Answers
Where do we ship?
We ship worldwide from the United Kingdom for free! Express shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.
UK, Europe & North America Shipping:
Standard (3-5 business days)
Express (1-2 business days)
Rest of World Shipping:
Standard (5-7 business days)
Express (1-5 business days)
We provide free worldwide shipping for all orders! Express delivery will be charged a flat rate at checkout based on the destination address.
Will I be charged taxes upon receiving my package?
Customers may need to pay import charges upon receiving goods. LumenX does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.
Returns & Refunds
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
*Please note some returns may be subject to a 20% restocking fee*
You can choose between a refund in store credit or a refund to your original payment method.
Depending on the reason, LumenX may not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. Please contact us using the contact form to the side to initiate a return! :)
Damaged or Defective Items
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective via a photo or video evidence. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience.
Return Shipping Guidelines
We will process your return within 2 business days of us receiving the product.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible!
Return timeframes depend on how soon you are able to ship the products and when we receive them.
How can I place an order?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.
Our support team is always happy to guide you at any step!
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means, we CANNOT cancel your order it must be refunded.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.